Content & Knowledge Systems Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary owner and administrator of AODocs, overseeing folder architecture, metadata schemas, permissions models, and user access across internal teams, delegate organizations, and community partner organizations.

• Maintain a unified source of truth for all published and finalized LIT content, ensuring that documents are organized, up-to-date, and easily retrievable.

• Conduct regular audits of legacy repositories (such as SARGE, Shine Access, and others) to facilitate the eventual retirement of redundant systems.

• Monitor system performance, escalate vendor issues with thorough documentation, and ensure vendors meet their service commitments.

• Propel DMS implementation to completion throughout the organization in accordance with established roadmaps.

• Oversee team-level onboarding processes, including kickoff facilitation, metadata working sessions, permissions configuration, content migration, and training delivery.

• Track progress against milestones and proactively identify blockers rather than allowing them to accumulate.

• Lead the content lifecycle infrastructure for LIT’s intellectual property, encompassing curriculum, coaching tools, family engagement resources, assessment instruments, and training content covering birth-to-five programming.

• Uphold versioning standards aligned with program cycles, grant compliance intervals, and instructional review processes.

• Ensure that version discipline and metadata accuracy are regarded as essential to programmatic integrity rather than mere administrative tasks.

• Create user guides, governance documentation, and training materials for all managed platforms.

• Provide team-specific training sessions and ongoing user support.

• Monitor adoption rates, identify barriers, and devise targeted interventions when teams are not utilizing systems as intended.

⛳️ Requirements

• A Bachelor's degree in Library Science, Information Technology, or a closely related field is required.

• A minimum of three (3) years of experience in document management, content operations, or knowledge management, with proven evidence of both system administration and hands-on execution.

• Experience in an educational, nonprofit, or mission-driven organization is preferred.

• Advanced experience with AODocs is preferred.

• Proficiency with CMS platforms (such as Drupal, WordPress), project management tools, and Google Workspace.

• Advanced spreadsheet skills for data manipulation and bulk uploads.

• Experience with Salesforce or other CRM platforms is a plus.

• A physical exam and background checks are required.

🏝️ Benefits

• Medical, Dental, and Vision Insurance with various plan options to suit your needs.

• Health Savings Account (HSA) with company contributions up to $400 for individuals & $800 for families annually.

• Flexible Spending Accounts (FSA) for health and dependent care expenses.

• 401(k) Retirement Plan with up to a 3% company match.

• Short-Term and Long-Term Disability and Basic Life Insurance.

• Up to $500 per year in Professional Development Reimbursements.

• Employee Assistance Program (EAP) offering counseling and mental wellness support.

• Wellness Programs, including virtual fitness, nutrition, and mindfulness classes.

• Pet Insurance, Legal Assistance, ID Theft Protection, and Employee Discount Perks.