Content and Training Specialist, Clinical Indication

This is a fully remote position, open to applicants in United States.

📋 Description

• Curate, sustain, and refresh internal clinical reference materials, such as SOPs, quick reference guides, and workflow documentation.

• Create educational and operational content for onboarding as well as continuous training for the clinical team.

• Facilitate training sessions for clinical teams in virtual, hybrid, or face-to-face settings.

• Evaluate the effectiveness of training and pinpoint areas needing retraining, workflow reinforcement, and process enhancements.

• Collaborate with quality assurance teams to ensure audit preparedness, update documentation, and implement corrective or preventive measures.

• Act as a clinical stakeholder in projects focused on cross-functional workflow optimization and system improvements.

• Aid in managing clinical process enhancements aimed at improving efficiency, decreasing error rates, and supporting scalability.

• Educate and assist trainees and new members of the clinical team.

• Partner with laboratory and clinical teams to ensure training materials and workflow documentation are in sync with current operational standards.

• Undertake additional responsibilities that support team and organizational objectives while adhering to company policies, procedures, and regulatory requirements.

⛳️ Requirements

• 8 to 10+ years of experience in a clinical genetic testing laboratory.

• Master of Science or Master of Arts in Genetic Counseling from an ACGC-accredited program or its equivalent.

• Board certified or board eligible in Genetic Counseling by ABMGG or ABGC.

• Must be eligible to work in the United States without any restrictions.

• Comprehensive knowledge of clinical and laboratory genetics.

• Exceptional written and verbal communication skills, with the capability to simplify complex scientific concepts.

• Outstanding organizational skills and meticulous attention to detail for content accuracy and workflow documentation.

• Capacity to work both independently and collaboratively with laboratory and clinical teams.

• Familiarity with regulatory and quality standards pertinent to genetic testing laboratories, including CLIA and CAP.

• Proficient with learning management systems, document management tools, and general computer applications.

• Preferred experience in developing or delivering clinical training content within a laboratory, healthcare, or operational environment.

• Preferred experience in supporting quality assurance, audit readiness, documentation updates, or corrective and preventive actions.

• Preferred experience in contributing to workflow improvement, process optimization, or cross-functional system enhancement initiatives.

🏝️ Benefits

• Remote work arrangement

• Virtual, hybrid, or in-person training formats

• Equal opportunity and inclusive workplace

• Reasonable accommodation during the application process