Contact Center Support Engineer, Splunk

This is a fully remote position, open to applicants in India.

📋 Description

• Design and implement AWS infrastructure tailored for Amazon Connect environments.

• Deploy and manage Amazon Connect setups across Development, Staging, and Production environments.

• Leverage AWS services such as Lambda, S3, EventBridge, Data Bridges, and related tools to facilitate deployments.

• Create and maintain Infrastructure as Code (IaC) modules utilizing Terraform Enterprise.

• Ensure that Terraform code is maintainable, reusable, and adheres to industry best practices.

• Construct and oversee CI/CD pipelines for the automated deployment and updating of infrastructure.

• Integrate Terraform Enterprise with CI/CD pipelines to enable seamless deployment processes.

• Monitor the performance of infrastructure and resolve any deployment-related challenges.

• Collaborate with cross-functional teams to deliver secure, scalable, and reliable cloud solutions.

⛳️ Requirements

• A minimum of 4 years of experience with AWS services, particularly Amazon Connect, Lambda, S3, EventBridge, and Data Bridges.

• Hands-on experience with Infrastructure as Code (IaC) through Terraform Enterprise.

• Proven experience in building and managing CI/CD pipelines using tools like Jenkins, GitHub Actions, or similar platforms.

• Solid understanding of best practices in cloud infrastructure design and deployment.

• Experience in handling multi-environment deployments (Development, Staging, Production).

• Strong troubleshooting and problem-solving capabilities.

• Familiarity with automation, monitoring, and cloud security practices.

• Experience in Agile and collaborative work environments.

• Effective communication and documentation skills.

🏝️ Benefits

• Culture of Relentless Performance: join a high-performing technology development team with a 99% project success rate and over 30% year-over-year revenue growth.

• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.

• Work From Anywhere Culture: take advantage of the flexibility that remote work offers.

• Growth Mindset: benefit from a variety of professional development opportunities, including certification programs, mentorship, talent investment programs, and internal mobility and internship options.

• Global Impact: collaborate on meaningful projects for leading global clients and help shape the future of industries.

• Welcoming Multicultural Environment: become part of a dynamic, global team and thrive in an inclusive and supportive workplace with open communication and regular team-building social events.

• Social Sustainability Values: engage in our sustainable business practices focused on five pillars: IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.