Contact Center Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming calls related to patient medical billing, insurance inquiries, Explanation of Benefits (EOB) forms, and payment arrangements.

• Leverage various internal systems to support comprehensive patient billing requirements.

• Deliver outstanding customer service to all callers.

• Address billing questions, clarify benefit coverages, outline potential actions, and provide time estimates.

• Ensure accurate documentation, recording, and resolution of issues.

• Work collaboratively with internal teams to investigate insurance denials, unreceived payments, and attorney requests.

• Engage in special projects and other assigned tasks.

⛳️ Requirements

• Associate's degree (2 years) is required.

• Bachelor's degree in a relevant field is preferred.

• Minimum of one (1) year of customer service experience in a high-volume, fast-paced setting.

• Experience in a healthcare call center is preferred.

• Proficiency in English is essential.

• Familiarity with Explanation of Benefits is necessary.

• Knowledge of various insurance plans is required.

• Understanding of ICD-10 and CPT codes is expected.

• Strong skills in word processing, spreadsheets, and database software are needed.

• Excellent mathematical abilities in addition, subtraction, multiplication, and division of whole numbers and fractions; calculating percentages; and handling decimals.

• Exceptional oral, written, and interpersonal communication skills are required.

• Strong time management and organizational skills are essential.

• Outstanding customer service skills are necessary.

• Ability to comprehend, analyze, interpret, and elucidate complex documents.

• Capability to function effectively in a team-oriented environment.

• Ability to comply with standards and quality protocols.

• Understanding and application of state/federal laws, regulations, and policies is required.

• Flexibility to work in a collaborative and dynamic environment is essential.

• Skill in communicating with diverse personalities in a professional, tactful, and mature manner.

🏝️ Benefits

• Ventra performance-based incentive plan.

• Discretionary incentive bonus in line with company policies.

• Referral bonus available.

• Reasonable accommodations for qualified individuals with disabilities.