Contact Center Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming inquiries related to patient medical billing, insurance, Explanation of Benefits (EOB) documents, and payment arrangements.

• Deliver outstanding customer service to all callers.

• Address billing questions and clarify benefit coverage, possible actions, and timelines.

• Accurately document, record, and resolve issues.

• Work collaboratively with internal teams to investigate insurance denials, missing payments, and requests from attorneys.

• Undertake special projects and perform additional assigned tasks.

⛳️ Requirements

• Associate's degree (2 years) is mandatory.

• At least one (1) year of customer service experience in a high-volume, fast-paced setting.

• Experience in a healthcare call center is preferred.

• Proficiency in English is required.

• Familiarity with Explanation of Benefits (EOB) documentation.

• Understanding of various insurance plans.

• Knowledge of ICD-10 and CPT coding systems.

• Proficient in word processing, spreadsheets, and database management software.

• Strong mathematical abilities, including working with percentages, decimals, whole numbers, and fractions.

• Excellent oral, written, and interpersonal communication skills.

• Strong time management and organizational capabilities.

• High level of customer service expertise.

• Ability to comprehend, analyze, interpret, and explain complex documents.

• Capability to collaborate effectively within a team.

• Adherence to standards and quality guidelines is essential.

• Ability to read, understand, and apply state and federal laws, regulations, and policies.

• Flexibility to thrive in a collaborative and dynamic environment.

• Skillful in communicating with diverse personalities in a tactful, mature, and professional manner.

🏝️ Benefits

• Performance-based incentive program.

• Referral bonus opportunities.

• Discretionary incentive bonuses.