Contact Center Representative II – Borrowing, Cantonese, Mandarin

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide assistance to incoming callers regarding their account inquiries.

• Address customer concerns and suggest suitable TD products or services.

• Offer reliable, personalized customer service and banking solutions.

• Handle inquiries at the initial point of contact through effective questioning and empathetic responses.

• Achieve customer experience, advisory, quality, compliance, and productivity objectives.

• Engage in continuous training and coaching sessions.

• Complete a 12-week in-person training and onboarding program.

• Primarily work offsite, dedicating around 95% of time to a secure private workspace.

• Participate in in-person team events and activities at a TD location.

⛳️ Requirements

• Possess a High School Diploma or equivalent qualification.

• Proficiency in English, Cantonese, and/or Mandarin.

• Outstanding communication and listening abilities.

• Capability to multitask and efficiently navigate computer systems, applications, and multiple screens.

• Digital literacy encompassing smartphones, tablets, laptops, headsets, and other devices.

• Demonstrate flexibility, resilience, and a positive demeanor when addressing challenging situations.

• Enthusiasm for assisting customers through consultative advice.

• Ability to work autonomously as well as collaboratively within a team.

• Maintain integrity when handling sensitive customer information in accordance with regulatory and compliance standards.

• Ensure a stable internet connection and a secure, private workspace.

• Availability to work within contact center service hours from 7am EST to 12am EST, 7 days a week.

🏝️ Benefits

• Competitive base salary.

• Comprehensive health and well-being benefits.

• Savings and retirement programs.

• Paid time off.

• Banking benefits and discounts.

• Opportunities for career development.

• Recognition and rewards programs.

• Regular discussions regarding career, development, and performance.

• Access to mentoring programs.

• Online learning platform.

• Training and onboarding support.

• Flexible arrangements for remote and in-person work.

• Accessibility accommodations provided during the interview process.