Contact Center Representative

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Act as the initial point of contact between Intermountain and patients.

• Cultivate relationships with patients, parents, and guardians regarding their care.

• Promptly answer phone calls and relay patient needs to clinical caregivers.

• Deliver customer service through various communication channels.

• Identify and address scheduling/registration, billing/payor, business, and medical inquiries.

• Record vital information in the electronic medical record (EMR).

• Collaborate with clinical care teams and other departments to ensure smooth patient solutions.

• Utilize analytical skills and technical resources to foresee and resolve patient requests.

• Support enterprise productivity, quality initiatives, and key performance indicators.

• Complete five weeks of remote training, starting with Day 1 orientation and equipment pickup in Las Vegas.

⛳️ Requirements

• Minimum of one year of customer service experience.

• Proven problem-solving capabilities and analytical skills.

• Self-driven and capable of thriving in a call center environment.

• Excellent interpersonal and written/oral communication skills.

• Availability to work any days/hours during the Contact Center's operating hours.

• Must reside within one hour of the Las Vegas Central Office.

• Required to provide a DSL, fiber optic, or cable home Internet connection.

• Wireless or satellite Internet connections are not acceptable.

• A hardwired Ethernet connection is mandatory.

• Ability to see and read information on monitors and assess customer needs.

• Capability to verbally communicate and comprehend spoken information.

• Manual dexterity for frequent use of a computer.

• Preferred: one year of customer service experience in a hospital or medical office setting.

• Preferred: knowledge of medical terminology.

• Preferred: experience with Electronic Medical Records (EMRs).

🏝️ Benefits

• Eligible for benefits.

• Laptop, monitors, docking station, headset, keyboard, and mouse provided.

• Comprehensive benefits package promoting wellness, health, security, connection, and engagement.