Contact Center Provider Services

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Interact promptly and professionally with providers and members via inbound and outbound calls, emails, live chat, and other communication channels.

• Attentively listen to inquiries and concerns, delivering clear and precise information.

• Accurately document all interactions, feedback, and resolutions in the CRM or case management system.

• Work collaboratively with team members and supervisors to ensure effective support coordination.

• Achieve or surpass established KPIs, which include call quality, handling time, and customer satisfaction.

⛳️ Requirements

• High school diploma or GED is required.

• 1 to 2 years of experience in customer service, preferably in the healthcare sector.

• Excellent organizational and communication abilities.

• Strong attention to detail.

• Capability to multitask and manage multiple systems simultaneously.

🏝️ Benefits

• Comprehensive health benefits.

• 401(k) employer matching.

• Generous and flexible vacation policy.

• Educational assistance.