Contact Center Agent

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Initiate and receive calls from individuals interested in enrolling at our colleges.

• Assess the calls and subsequently direct them to an Admissions Consultant.

• Create enthusiasm and establish a connection with prospective students.

• Achieve established productivity targets.

• Use an auto-dialing system to effectively monitor and report on calls made.

• Committed to assisting others in fulfilling their educational aspirations.

• The responsibilities mentioned above are not exhaustive; additional tasks relevant to the role may be assigned as necessary.

⛳️ Requirements

• A high school diploma or GED is mandatory.

• Experience in a call center is preferred but not essential.

• Ability to lift up to 15 pounds.

• Must possess an upbeat, energetic, and competitive attitude.

• Excellent attendance record is required.

• Strong communication skills are essential.

• Prior experience with dialing systems is advantageous.

• Exceptional customer service skills.

• Capable of working independently while meeting deadlines.

• Ability to function effectively in a team-oriented environment.

• Strong organizational capabilities.

• Keen attention to detail.

• Demonstrated proficiency in computer skills, including a working knowledge of Microsoft Office applications: Word, Excel, and Outlook.

• Willingness to work occasional evenings and weekends.

🏝️ Benefits

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