Consultor de Relacionamento e Expansão de Clientes

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage a portfolio of clients while maintaining a close and consultative relationship.

• Conduct regular meetings to understand objectives, challenges, and opportunities.

• Identify revenue expansion opportunities (upsell and cross-sell).

• Proactively work on client retention to minimize cancellation risks.

• Develop action plans for clients at risk.

• Monitor portfolio health indicators (Health Score, NPS, solution usage, delinquency, among others).

• Collaborate with Commercial, Support, Financial, and Product teams to ensure the best client experience.

• Record and track all interactions in the CRM.

• Monitor individual satisfaction, retention, and portfolio growth indicators.

⛳️ Requirements

• Completed or ongoing higher education;

• Experience in the field;

• Background in software/ERP companies.

🏝️ Benefits

• Meal Voucher (VA) and Food Voucher (VR)

• Health insurance

• Digital Hospital

• Dental plan

• Wellhub

• Partnership with Sesc

• Life insurance

• Funeral assistance