Consultor de Customer Success – Pleno

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage the expansion pipeline, ensuring the CRM is organized and up to date;

• Conduct product demonstrations, focusing on simplifying complexity and clearly showing how it will benefit the client;

• Lead negotiations on pricing, overcome objections, and support the client through to the sale closure;

• Act transparently to build trust in the technology, demystifying the product and ensuring the client understands what to expect from it (and what it does not do).

⛳️ Requirements

• Previous experience of at least 2 years in a sales role within Customer Success (mid-level), preferably in technology companies;

• Strong knowledge and familiarity with products and solutions that incorporate Artificial Intelligence;

• Proficient in negotiations, connecting product features to client benefits and value delivery;

• Immediate Value Communication: ability to get straight to the point, quickly translating benefits into the client's daily routine;

• Energy and Pace: Demonstrates the necessary tempo to manage a high volume of interactions and a shorter sales cycle. Quick in response and follow-up.

• Knowledge of Google Workspace (Drive, Gmail, Docs, Sheets, etc.);

• Familiarity with technology and digital solutions;

• Experience managing a sales pipeline in CRMs like Pipedrive and similar;

• Analytical capabilities to interpret data and enhance processes;

• Organizational skills and effective time management;

• Negotiation skills, demonstrating the value of solutions and cost-benefit;

• Collaboration and team spirit, sharing market insights and client feedback with CSX, Sales, Product, and Marketing teams.

• Experience in sales operations within a CS and/or CSX structure, particularly in technology companies;

• Previous experience selling or implementing Chatbots, Voicebots, WhatsApp automation tools (e.g., Blip, ManyChat, Zenvia), or generative AI tools.

🏝️ Benefits

• VA/VR of R$1000,00 | ifood card - no deductions during vacations;

• Home Office assistance of R$150,00;

• Wellz - mental health/Psychotherapy | No cost to the employee;

• Gympass - physical health/Gyms | Extensible to dependents;

• Guapeco - health plan for your pet;

• English classes | No cost to the employee;

• Unimed health plan | With co-participation;

• Coworking daily reimbursement | Available in all states;

• Extended paternity and maternity leave;

• Baby basket for expecting parents;

• Partnership with Farmasesi | Only for SC;

• Partnership with Educação Sesi | Only for SC;

• Day off for your birthday;

• Laptop and monitor sent to you;

• Voucher of R$2000,00 to purchase any additional equipment you may need.

• Individuals from various regions of Brazil to further promote our culture of diversity!