Consultor de Cobranzas

This is a fully remote position, open to applicants in Peru.

📋 Description

• Oversee the payment process and ensure the continuity of studies for enrolled students at the University.

• Guide and inspire enrolled students, persuading them to complete their fee payments.

• Provide support to students during their re-enrollment process.

• Accurately classify responses according to student feedback.

• Ensure adherence to internal work regulations.

• Responsibly manage student databases.

⛳️ Requirements

• High school graduate, or a technical degree in administrative fields, or related to customer service management.

• Basic or trained in Contact Center tools (Genesys, Avaya, Zendesk, or others) and/or CRM systems (Salesforce, HubSpot, Dynamics, or similar).

• At least 1 year of experience in a Telephone Sales Call Center (Chat or Phone) in educational programs, customer service, or collections follow-up, with experience using Contact Center tools and/or CRM.

• Basic knowledge or understanding of using Contact Center platforms (dialing, routing, call logging) and CRM for classification, follow-up, and managing interactions with students.

🏝️ Benefits

• Personal development in a dynamic environment that fosters entrepreneurial thinking and action.

• Ongoing training through self-directed learning on e-learning platforms.

• Significant corporate discounts on courses, programs, and master's degrees at national and international levels.

• Discounts at companies related to wellness and health.

• Full payroll benefits from the first day and profit-sharing.

• Free choice of health insurance (EPS).