Consultor de Atendimento – Vaga exclusiva PcD

This is a fully remote position, open to applicants in Brazil.

📋 Description

• First-level support via CHAT and VIDEO GRADUATION.

• Addressing inquiries through WhatsApp and Webchat from students regarding basic academic and financial information.

• Opening cases for requests that require more complexity and time for resolution.

• Staying updated on new procedures and processes relevant to your area of expertise.

• Assessing and suggesting improvements to student support services to reduce or eliminate areas of dissatisfaction.

• Performing other related tasks of the same level of complexity, as determined by the immediate supervisor.

• Effectively working with quality targets through individual and team indicators.

• Potential involvement in multichannel operations.

⛳️ Requirements

• Completed high school education.

• Ongoing or completed higher education.

• Basic computer knowledge, including shortcuts in the Office suite and daily-use equipment.

• An engaged profile in public service.

• Willingness to work with targets.

• Stable internet connection and a suitable location for home office work.

• Appropriate demeanor for turning on the camera during virtual meetings.

🏝️ Benefits

• Scholarships.

• Referral of 2 Scholarships for those who prefer.

• Wellness and Quality of Life Program.

• Totalpass.

• Zenklub.

• ECOA – Ânima Corporate School, offering over 100 free and open courses.

• Day-off on your birthday.

• Half-day leave on the birthday of children aged up to 16 years.

• People Value Program: gift vouchers for educators during significant life events such as marriage, childbirth, and new qualifications.

• Medical Assistance.

• Dental Assistance.