Consulting Manager

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Oversee the implementation of Cayenta CIS software and professional services from the initial phase to go-live and subsequent stabilization.

• Supervise and mentor Application Consultants and project personnel at various consulting levels.

• Provide guidance and oversight for multiple concurrent Cayenta CIS implementations.

• Allocate and manage consulting resources effectively across client projects.

• Track team performance metrics, utilization, billability, ticket trends, and incidents, and present findings to senior leadership.

• Promote standardized delivery frameworks, fit-to-standard configurations, industry templates, and user adoption through training.

• Lead the development of complex or greenfield CIS solutions, including custom modifications, new utility types, regulatory environments, and integrations.

• Evaluate CIS configuration, integration design, and strategies for data conversion.

• Enhance implementation methodologies, documentation practices, and staff training programs.

• Facilitate client workshops to gather configuration or customization requirements.

• Collaborate with Project Managers and other departments for seamless sales-to-services transitions and post-go-live support.

• Conduct retrospectives after implementation and manage handoffs to Customer Support.

• Establish, monitor, and manage project budgets, cost estimates, allocations, project health, milestones, go-lives, and variance reports.

• Build and maintain client relationships, executive communications, steering committee updates, delivery risk management, mitigation strategies, change control, and escalations.

• Organize and deliver training for internal consultants and sessions for the Harris user conference.

• Advocate for AI-assisted tools in the creation of statements of work, status reports, test documentation, meeting summaries, and variance analysis.

• Create best practices, standards, and processes for the Cayenta professional services team.

⛳️ Requirements

• Minimum of 5 years of experience in a professional services or consulting role, preferably in utility or municipal software implementations.

• At least 4 years of experience in a senior or managing consultant position, demonstrating a successful track record in 4 or more complex CIS implementation projects or 20+ successful upgrades, or 2+ years of formal leadership experience for candidates with a focus on people management.

• Proven ability to manage multiple concurrent software implementation projects for utility or municipal clients effectively.

• Familiarity with the utility customer-to-cash lifecycle and/or public sector implementation environments.

• Demonstrated proficiency in managing project P&L, budget forecasting, consultant utilization, and contract scope control.

• Solid understanding of Agile, Waterfall, or hybrid software implementation methodologies.

• Experience with PSA/project and test management tools, such as Jira, CayStone/SpiraTest, ServiceNow, Power BI, and Excel.

• Excellent written and verbal communication and interpersonal skills.

• Capacity to manage executive client relationships and cross-functional teams.

• Proven ability to establish and maintain strong client relationships.

• Possession of a current, valid passport.

• Legally eligible for international travel, including necessary visa exemptions or travel visas for Canada, the United States, and the Caribbean.

🏝️ Benefits

• 3 weeks of vacation.

• 5 personal days.

• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment.

• Employee stock ownership opportunities.

• RRSP/401k matching programs.

• Lifestyle rewards.

• Option for remote work.