Consultant en Orientation

This is a fully remote position, open to applicants in France.

📋 Description

• Deliver telephone and chat-based assistance through comprehensive clinical evaluations.

• Direct clients to therapists, counselors, and pertinent wellness resources.

• Execute client evaluations and utilize coaching techniques to create tailored health and wellness plans.

• Adhere to departmental guidelines, industry best practices, and specific client requirements.

• Offer culturally competent, inclusive, and respectful services.

• Employ clinical judgment, critical thinking, and problem-solving skills to address issues and provide suitable support.

• Clarify available resources, eligibility requirements, and program services to clients.

• Keep accurate and current records of client interactions within the internal database.

• Remain updated on behavioral health trends, resources, and best practices.

• Collaborate with both internal and external partners to ensure seamless care continuity.

• Uphold medical confidentiality and adhere to relevant data protection regulations.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• A Master’s degree or equivalent graduate degree in Psychology, Social Work, Behavioral Health, or a related field from an accredited institution is required.

• A Bachelor’s degree paired with relevant post-graduate experience may be deemed equivalent as recognized by the applicable professional regulatory framework.

• Fulfill all educational and experiential criteria for professional practice eligibility and/or necessary licensure or registration.

• Eligibility for professional practice and/or registration in the country of residence as per national regulations.

• Proficiency in Microsoft Office Suite and client information systems is essential.

• Bilingual proficiency in English and French is mandatory.

• Preferred: recognized health or wellness coaching credentials or certifications.

• Preferred: experience working in multicultural or international settings.

• Skills in client-centered support, empathy, active listening, and coaching.

• Strong clinical judgment and capability to manage high-risk or crisis situations.

• Exceptional communication skills and a strong service orientation.

• Ability to think critically and multitask effectively in fast-paced environments.

• Demonstrated professionalism, integrity, and cultural sensitivity.

• Capacity to manage sensitive information discreetly and maintain confidentiality.

• A stable, reliable high-speed internet connection and a distraction-free workspace are required.

• Ability to appear on camera during training, meetings, and work-related events.

• Capability to sit or stand at a desk for prolonged periods while using a computer.

🏝️ Benefits

• Statutory paid leave and public holidays.

• Employer-sponsored health and social insurance contributions (where applicable).

• Employee wellbeing programs.

• Access to Employee Assistance Programs (EAP).

• Comprehensive benefits package for full-time employees in accordance with local labor laws.

• Inclusive and accessible recruitment process.

• Recruitment accommodations or adjustments as needed.