Consultant, Domestic Relocation – Temporary

📋 Description

• Acts as the "navigator" throughout the relocation journey for domestic transferees.

• Manages the relocation policy and program effectively.

• Advises on optimal resource utilization.

• Oversees the transportation of household goods, destination services, and expense management.

• Ensures that the needs of both customers and clients are fulfilled promptly and efficiently by delivering Top Block service.

• Maintains a designated caseload while providing exceptional customer service to both external and internal clients.

• Serves as the primary coordinator for all aspects of relocation activities on behalf of the client as stipulated in the contractual agreement.

• Exhibits knowledge of Cartus’ products and services in all engagements with clients and customers.

• Identifies and acknowledges cross-selling opportunities based on transferee requirements to create new revenue streams.

• Ensures the accuracy and integrity of data within all Cartus systems.

• Adheres to Cartus’ corporate policies, programs, and standards.

• Performs additional tasks as assigned, including training, special projects, client presentations, etc.

⛳️ Requirements

• Preferred: College degree or equivalent experience.

• Experience in customer service within a multi-tasking, call center environment.

• Strong verbal and written communication skills with a persuasive edge.

• Over one year of experience in relocation, real estate, or a related field.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Supportive work environment that values teamwork and collaboration.