Consultant, Conversational Design

This is a fully remote position, open to applicants in Canada.

📋 Description

• Design conversational speech systems utilizing Agentic AI and Natural Language Understanding technologies from AWS and Salesforce to automate customer service.

• Develop the functionalities, user experience, and persona for automated interactions across voice, chat, SMS, and email channels.

• Lead requirement gathering sessions, ideation workshops, and client design meetings.

• Contribute to enterprise customer engagement strategies from both design and customer behavior perspectives.

• Transform high-level business objectives into actionable, clear, and well-structured experience designs for development or implementation teams to utilize in creating solutions.

• Produce client-facing deliverables with a specific emphasis on conversational interaction and experience.

• Analyze interaction data to uncover automation opportunities that provide significant value to our customers, making data-informed recommendations for experience enhancements.

• Collaborate with solution architects, engineers, and QA testers throughout the project lifecycle to ensure the final product meets the design goals.

• Assist customers in adopting Amazon Connect automation solutions, ensuring effective interactions for end-users and favorable outcomes for NeuraFlash clients.

• Help establish project success criteria and reporting mechanisms.

⛳️ Requirements

• Over 3 years of experience in design or business analysis roles.

• Experience in customer-facing consulting.

• Proficient in communicating business or technology processes using tools such as Lucidchart, Visio, Gliffy, Draw.io, or similar applications.

• Flexible in using various design tools as needed.

• Ability to collaborate within a cross-functional team to create exceptional end-user experiences.

• Comfortable presenting design deliverables to business stakeholders.

• Experience in analyzing data to identify user behaviors and inform design choices.

• Eager and capable of learning new technologies (e.g., Amazon Lex, Connect, and Bedrock; Salesforce Einstein and Agentforce; Google Dialogflow).

🏝️ Benefits

• Remote & In-Person: Whether you prefer working from our HQ in Massachusetts, one of our regional hubs, or remotely like many of our NeuraFlash, Part of Accenture Family, we’re dedicated to maintaining a connected and unified team.

• Travel: Get ready to embark on adventures! For certain positions, expect up to 25% travel, providing opportunities to explore new locations while positively impacting our clients.

• Flexibility: Need to take the dog to the vet, pick up the kids from school, or fetch the in-laws from the airport? We understand that a standard 9-5 isn't always feasible. We foster a culture of trust and understanding, valuing the quality of work over the hours spent.

• Collaboration: Your voice matters! Working alongside intelligent colleagues, we value suggestions and feedback to help NeuraFlash, Part of Accenture flourish. Our executive team conducts town halls and company meetings to address all inquiries and suggestions, regardless of their size.

• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. From arm wrestling contests to costume parties and ugly holiday sweater days, our teams enjoy having fun. While we work diligently, we also remember to celebrate both the significant milestones and the small victories together.