Concierge Manager – Latin America

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and nurture your team.

• Oversee 3-4 Team Leads across all concierge operations.

• Provide daily coaching, feedback, and support to enhance their judgment and leadership skills.

• Manage shift operations.

• Oversee all client-facing activities during your shift.

• Ensure exceptional client experiences.

• Take ownership of the complete client journey during your shift.

• Drive process excellence.

• Submit a minimum of 2 documented process improvements each month.

• Collaborate across Ascend.

• Work closely with Product, Operations, and Leadership teams.

⛳️ Requirements

• Minimum of 4 years experience in luxury travel, hospitality, or high-touch service operations.

• At least 2 years in a leadership or management position.

• Strong proficiency in GDS, preferably Sabre.

• Data-driven mindset.

• Excellent written and verbal communication skills.

• Ability to remain calm under pressure.

🏝️ Benefits

• Travel perks: Access to Ascend at-cost booking for personal travel.

• Clear career progression with merit-based advancement opportunities.

• Performance-related salary increases and bonuses linked to KPI accomplishments.

• Global collaboration opportunities with talented teams.