Concierge Manager – Latin America

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Inspire and Cultivate Your Team

• Supervise 3-4 Team Leads across all concierge services

• Offer daily guidance, constructive feedback, and support to enhance their decision-making and leadership skills

• Oversee all client-facing operations during your shift, making real-time decisions

• Personally manage VIP clients and complex situations

⛳️ Requirements

• Minimum of 4 years experience in luxury travel, hospitality, or high-touch service sectors

• At least 2 years in a leadership or management capacity

• Strong proficiency in GDS, preferably Sabre

• Data-oriented mindset

• Exceptional written and verbal communication skills

• Ability to remain composed under pressure

🏝️ Benefits

• Travel benefits: Access to Ascend at-cost bookings for personal travel

• Defined career trajectory with growth based on merit

• Salary increments and bonuses based on performance and KPI achievements

• Opportunity for global collaboration with skilled teams