Compliance Systems QA Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Assess the functionality and workflows of the loan origination system to ensure that regulatory requirements, internal policies, and business rules are accurately represented in system behavior.

• Analyze regulatory requirements and change summaries to determine their implementation within the LOS, including necessary rules, fields, workflows, and outputs.

• Take responsibility for assigned issues by interpreting requirements, defining expected system behavior, validating implementation, and escalating to the Compliance SME or Legal only when requirements are unclear, high risk, or involve complex cross-functional considerations.

• Design and carry out tests based on regulatory requirements, system design documents, or high-level guidance, rather than solely relying on pre-written test scripts.

• Execute structured test scripts provided by Compliance and enhance testing as needed to encompass scenarios, edge cases, and related behaviors that may affect compliance.

• Conduct exploratory testing when results are unexpected or incomplete, investigating related issues and adjacent functionalities rather than stopping at the first identified defect.

• Clearly and thoroughly document testing results so that reviewers can comprehend exactly what passed, what failed, and what behavior was observed.

• Prepare testing documentation that includes scenario descriptions, steps taken, screenshots, data used, and clear pass/fail conclusions.

• Log questions, exceptions, and potential issues that arise during testing and collaborate with Compliance, Legal, Technology, and Operations stakeholders to obtain answers and validate findings.

• Assist in recommending next steps or potential solutions for confirmed issues based on an understanding of regulatory requirements and system behavior.

• Retest affected areas when configurations change, rules are updated, or annual regulatory updates occur, ensuring that previous issues are resolved and new issues are identified.

• Maintain organized testing evidence, issue logs, and trackers to ensure that testing activities are traceable and audit-ready.

• Communicate testing status, key findings, and unresolved questions clearly and concisely to Compliance and project leads.

• Collaborate with cross-functional partners to clarify expected behavior, understand the impact of defects, and support timely remediation.

⛳️ Requirements

• Bachelor's degree or equivalent combinations of education, training, professional certifications, and relevant experience.

• Relevant education, training, certifications, or experience in compliance, mortgage operations, business analysis, legal support, quality assurance, or a related field.

• Experience in mortgage or loan operations is preferred.

• Experience in QA/testing, compliance, business analysis, or a similar analytical role within mortgage or financial services is preferred.

• Familiarity with loan origination systems, disclosure/document testing, and tools such as Jira or similar tracking systems is preferred.

• Understanding of the loan origination process from start to finish and the operational and compliance expectations involved.

• Knowledge of mortgage loan operations, including the progression of a loan through application, processing, underwriting, closing, and funding, to identify misalignments in system behavior.

• Comfortable conducting both scripted and exploratory testing, including expanding tests when results appear inconsistent, unexpected, or incomplete.

• Capable of collaborating with Compliance, Technology, Operations, Legal, and external partners in a remote/offshore environment.

• Proficient at reading and interpreting regulatory requirements and compliance guidance, applying mortgage operations knowledge to translate those requirements into expected system behavior and test conditions.

• Skilled in identifying discrepancies within system behavior, test results, disclosures, documents, and supporting records.

• Adept at analyzing and resolving complex issues, determining the appropriate testing approaches, asking effective questions, and investigating related findings to ensure thorough evaluation and resolution of issues.

• Excellent communication skills for articulating test scenarios, documenting findings, and summarizing issues to facilitate understanding, decision-making, and resolution.

• Exceptional organizational skills for managing testing queues, issue logs, tracking tools, and documentation across multiple workstreams.

• Capable of working independently on assigned testing and analysis tasks while recognizing when to escalate questions, unexpected results, or potential issues.

• Strong attention to detail.

🏝️ Benefits

• Medical

• Dental

• Vision

• 401K

• Company-provided short-term disability

• Employee assistance program

• Wellness program