Compliance Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Analyze complaints to identify patterns and systemic issues, converting customer challenges into actionable insights that influence Tilt’s products and services.

• Provide trend analysis and deliver clear, impactful recommendations to both frontline teams and Tilt’s leadership, promoting continuous improvement across the organization.

• Compose thoughtful and precise responses to regulatory complaints that demonstrate our dedication to transparency and trust.

• Assist in maintaining the UDAAP risk inventory by mapping Tilt's products and customer interactions to potential consumer harm exposures, ensuring risk ratings and ownership remain updated as products evolve.

• Evaluate customer support and operational procedures while testing AI chatbot workflows to identify areas posing UDAAP risk.

• Perform state-by-state regulatory research, starting with EWA and disclosure laws, and uphold a regular review schedule so Tilt can stay proactive in a rapidly changing state environment.

• Offer occasional assistance in compliance testing and monitoring initiatives, lending subject-matter expertise on specific products or regulations as required.

• Recognize and execute process enhancements within your compliance functions to decrease manual effort, reduce errors, and conduct thorough analysis.

• Continuously evaluate and refine compliance operations by leveraging automation, AI, and new technologies to bolster risk management, enhance efficiency, and support the company’s innovation-driven strategy.

⛳️ Requirements

• A minimum of 2 years of compliance or related experience in financial services or fintech.

• Strong analytical and critical-thinking abilities.

• Exceptional organizational skills and meticulous attention to detail.

• Outstanding written and verbal communication skills.

• Capability to collaborate cross-functionally and cultivate relationships across teams.

• Self-motivated with a proactive approach to problem-solving.

• Bonus: Experience in data analysis, complaints handling, preparing legal/compliance correspondence, and knowledge of financial compliance marketing regulations.

🏝️ Benefits

• Virtual-first teamwork: You’ll begin with a work-from-home office reimbursement.

• Competitive pay: We value potential, and this is reflected in our competitive compensation packages and generous equity offerings.

• Complete support: Access flexible health plans at every premium tier, along with substantial subsidies that meet global standards.

• Visibility is yours: Expect direct exposure to our leadership team — we foster an environment where good ideas circulate swiftly.

• Paid global onsites: Real connections happen in person; we gather twice a year to share meals or enjoy kayaking adventures together.

• Impact is recognized: Growth opportunities are aligned with your contributions, rather than fixed promotion timelines.