Community Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee, address, and prioritize customer inquiries across various social media platforms.

• Recognize key contributors within the Community (both internal and external) to create Engagement Programs.

• Manage project tasks to ensure completion within specified timelines.

• Utilize diverse business tools to evaluate and suggest data-driven actions that enhance Community health and engagement.

• Assess and aid in the development of customer journey maps to inform Community experiences.

• Create educational resources for various Community-managed environments.

⛳️ Requirements

• Proven experience collaborating within large-scale project teams, engaging multiple stakeholders to advance new and ongoing initiatives.

• Familiarity with Community platforms and social media communications within a large organization.

• Previous experience in course development using Brightspace, as well as knowledge of HTML, CSS, Salesforce, and Twitter are advantageous.

• 2-3 years of experience in a Customer Service role.

• Excellent organizational and tracking abilities.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for learning and growth.

• Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program.

• 2 Paid Days off for SkillsWave-related activities such as exams or final assignments.

• Employee wellbeing initiatives (Access to mental health services, EFAP program, financial planning, and more).

• Retirement planning support.

• 2 Paid Volunteer Days.

• Comprehensive Benefits Package.

• Home Internet Reimbursements.

• Employee Referral Program.

• Wellness Reimbursement.

• Employee Recognition programs.

• Social Events.

• Dog-Friendly Office Spaces at our HQ in Kitchener, Winnipeg, Vancouver, and Melbourne offices.