This is a fully remote position, open to applicants in Philippines.

• Take charge of the implementation of onboarding, activation, and retention initiatives.

• Regularly assess current SOPs for tasker engagement and recommend/execute enhancements.

• Oversee project queues to identify signs of tasker fatigue or confusion and address concerns.

• Compose clear, concise, and culturally aware communications.

• Administer community feedback channels and surveys, distilling common themes into actionable insights.

• Sustain dashboards related to community health and provide weekly updates on community status.

• 3–5 years of experience in community management, platform operations, or gig-economy coordination.

• Demonstrated ability to manage extensive workflows and documentation with meticulous attention to detail.

• Strong command of professional English, with the ability to adjust tone and complexity to suit the audience.

• High level of comfort with Google Workspace (particularly Sheets/Excel) and community platforms (such as Slack, Discord, or internal CRM tools).

• A proactive mindset—capable of identifying gaps in processes and proposing logical solutions.

• Competitive industry salaries

• Comprehensive benefits packages

• Employee well-being initiatives

• Internal mobility and professional growth opportunities

Community Operations Specialist

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