Community Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and enhance both online and offline member communities, allowing current and potential members to connect with 9amHealth content and support resources.

• Establish touchpoints throughout the member journey, from initial enrollment awareness to long-term retention strategies.

• Identify and cultivate member advocates and ambassadors.

• Oversee moderation of community platforms, manage content calendars, and maintain community well-being.

• Address community inquiries, escalate internal concerns, and ensure that members feel acknowledged and supported.

• Direct content strategy, creation, and dissemination across Instagram, Facebook, LinkedIn, and other platforms.

• Produce posts, stories, short-form videos, and member highlights that foster trust.

• Monitor engagement, audience growth, and content efficacy, making iterative improvements based on data.

• Stay informed about trends in health, wellness, and the evolving landscape of work.

• Plan and implement both virtual and in-person events, including webinars, meetups, wellness programs, and Q&As.

• Assist with employer health fairs and other face-to-face events.

• Relay member sentiments, feedback, and trends to the Marketing, Product, and Clinical teams.

• Collaborate with clinical personnel and content creators to develop medically accurate, on-brand, and valuable programming and messaging.

⛳️ Requirements

• Minimum of 4 years’ experience in community management, social media, or a closely related marketing position.

• Ideally, experience in a consumer health, wellness, or B2B2C environment.

• Proven track record of building and nurturing engaged online communities.

• Strong intuition for social media across LinkedIn, Instagram, and member forums.

• Experience in planning and executing virtual and in-person events from inception to follow-up.

• Exceptional writing and communication abilities, with the capacity to adapt voice for HR leaders and members dealing with chronic conditions.

• Comfortable working at the intersection of B2B and B2C.

• Data-oriented mindset regarding community and social media, including metric tracking and utilizing insights for enhancement.

• Highly organized and self-motivated, capable of managing multiple priorities and deadlines effectively.

• Preferred: background in digital health, chronic condition management, or a mission-driven healthcare setting.

• Preferred: familiarity with employer-sponsored benefits.

• Preferred: experience in creating short-form video content, such as Reels, TikTok-style videos, or YouTube Shorts.

• Preferred: comfortable using AI tools for content creation, social listening, and community analysis.

• Preferred: experience with platforms like Circle, Mighty Networks, or Slack communities.

• Preferred: background in patient advocacy, health coaching, or consumer health engagement.

• Must be authorized to work in the United States without requiring visa sponsorship.

🏝️ Benefits

• Health, dental, and vision insurance.

• Flexible Paid Time Off (PTO).

• Options for remote work.

• Budget for professional development.

• Support for ongoing education.

• Opportunity to make a significant impact on chronic disease management and patient outcomes.

• Collaborative, mission-driven culture dedicated to enhancing healthcare accessibility and affordability.