Community Associate

This is a fully remote position, open to applicants in Nigeria.

📋 Description

• As a Community Associate at AfricaWorks, you will serve as the primary point of contact, managing our front desk daily and undertaking a range of operational and administrative responsibilities.

• Customer Service & Satisfaction: Welcome and greet members and visitors, addressing member complaints directly or escalating them as necessary.

• Operations: Responsible for:

• Opening the space each morning.

• Executing Business Concierge tasks (mail, bookings, binding, etc.).

• Mail & Package Handling (including PO Box management, mail reception, and dispatch).

• Overseeing the Facilities Team.

• Managing Valet Services (Optional based on Brand Standards).

• Handling Inbound Phone calls and the Space email address.

• Printing Services (e.g., coordinating with vendors, printers, cartridges, paper, etc.).

• Visitor Management System oversight.

• Meeting Rooms management (including booking, video conferencing, and arrangements).

• Maintaining the Reception Area & Common Areas (e.g., managing plants, magazines, sound systems, music, art, etc.).

• Electricity Management.

• Coordinating Maintenance & Repairs.

• Responding to Emergency Health situations.

• Ensuring that building common areas meet standards.

• Representing the Company effectively.

• Supporting the Success Manager by:

• Onboarding new members.

• Organizing events (e.g., Open House, Networking, Round Tables, etc.).

• Conducting Tours for prospective members.

• Gathering Google reviews.

• Collecting membership feedback.

• Providing IT support for the space and its members.

• Ensuring space compliance (e.g., insurance, business permits, etc.).

⛳️ Requirements

• Strong and proactive.

• Agile and adaptable.

• Passionate about Africa and committed to our mission: “To Unlock Africa’s potential through work.”

• Demonstrated experience as a Receptionist, Front Office Representative, or in a similar role within the hospitality sector.

• Customer service-oriented with a focus on member satisfaction.

• Proficient in Microsoft Office Suite.

• Hands-on experience with office equipment (e.g., fax machines and printers).

• Professional demeanor and appearance.

• Strong written and verbal communication skills.

• Ability to be resourceful and proactive in addressing issues and complaints.

• Excellent organizational capabilities.

• Multitasking and time-management skills, with the ability to prioritize effectively.

🏝️ Benefits

• Opportunities for professional development.

• Collaborative and dynamic work environment.

• Chance to make a positive impact in the community.