Commercial Systems Specialist

This is a fully remote position, open to applicants in Alabama, +34 more states.

📋 Description

• Deliver daily user assistance for Salesforce and Operative.One, encompassing troubleshooting, permissions/configuration management, and resolution of issues within order-to-cash workflows.

• Act as the system administrator for the Commercial team’s Salesforce and Operative environments.

• Oversee user access and uphold system configurations.

• Collaborate with global admin teams regarding updates and enhancements.

• Aid in the creation of Salesforce and Operative.One reports and dashboards.

• Support data cleanliness and validation to maintain system consistency and precision.

• Assist in onboarding new users and advocate for best practices.

• Create training materials and process documentation.

• Conduct training sessions across commercial teams.

• Record existing workflows, pinpoint inefficiencies and potential gaps, and contribute to the development and implementation of system solutions.

• Work alongside Sales, Planning, Client Success, Ad Ops, and Finance teams to align systems and processes with business goals.

• Report to the Senior Manager, Global Operations and Support.

⛳️ Requirements

• Bachelor’s Degree.

• 3+ years of experience in sales support, commercial operations, or systems coordination, ideally in adtech, media, or publishing.

• Practical experience with Salesforce or a similar CRM and/or Operative.One or a comparable OMS.

• Strong skills in Excel or Google Sheets.

• Proficiency in handling incomplete or disparate data and conducting quality checks.

• Knowledge of commercial workflows and processes such as data entry, order booking, or pipeline management.

• Exceptional problem-solving and communication abilities.

• Detail-oriented with a collaborative approach.

• Experience in supporting cross-functional commercial teams.

• Capability to communicate effectively between technical and non-technical stakeholders.

• Enthusiasm for optimizing tools and processes.

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401k with a company match.

• Uncapped leave.

• Profit-sharing with a bonus when targets are achieved.

• Refer-a-friend incentive when they join Future.

• Well-being support through access to Colleague Assistant Programs.

• Opportunity to buy shares in Future through the Share Incentive Plan.