Commercial Real Estate Insurance Manager

This is a fully remote position, open to applicants in Alabama, +4 more states.

📋 Description

• Provide support to the Servicing and Asset Management department by overseeing insurance monitoring and compliance for commercial loans.

• Ensure quality control and supervision of insurance waiver requests, blanket analyses, flood analyses, and force placements.

• Act as the portfolio team leader and subject matter expert on lender guidelines, procedures, and requirements.

• Review and authorize premium disbursements.

• Assist in the preparation for Insurance Team audits and responses.

• Collaborate with insurance-related vendors to guarantee timely deliverables, product quality, and oversight.

• Mentor, train, and lead Insurance Analysts.

• Oversee team compliance with established policies and procedures.

• Keep track of insurance renewals and the documentation for the assigned portfolio to ensure timely compliance.

• Review, analyze, and interpret property and liability insurance policies related to commercial real estate loans.

• Examine loan and collateral data, including replacement costs, loss of income calculations, third-party reports, and local ordinances.

• Conduct blanket and flood analyses for complex policies.

• Communicate with lenders, borrowers, insurance agents, and insurance companies to address non-compliance issues.

• Collect documentation and evaluate the feasibility and risks for lender insurance waiver requests.

• Monitor non-compliance escalations for potential force placements and facilitate force-placed insurance.

• Review casualty losses and provide clients with advice regarding insurance coverage and loss proceeds requirements.

• Assist with new loan setups, significant events, loan transfers, flood zone monitoring, audit data collection, system enhancement testing, and special projects.

• Serve as an internal subject matter expert to resolve insurance-related discrepancies.

• Update loan servicing systems, shared drives, and lender applications thoroughly and in a timely manner.

• Suggest process improvements to enhance efficiency.

• Act as the primary insurance contact for an assigned portfolio.

• Perform additional duties as assigned.

⛳️ Requirements

• A minimum of 5 years of experience in Commercial Property insurance.

• Comprehensive knowledge of various types of commercial property insurance policies and the ability to read and interpret them.

• Experience in commercial insurance agency and/or servicing roles.

• Background in insurance compliance, including knowledge of coverage discrepancies, industry standards, and government regulations.

• Understanding of complex loan documents and third-party reports such as appraisals, surveys, and title reports.

• Ability to collaborate effectively with teammates and customers at all organizational levels.

• Proficiency in PC skills, including Microsoft Office applications like Excel, Outlook, and Word.

• Exceptional time management skills and the ability to multitask, follow through on commitments, meet deadlines, and drive results.

• Capability to perform well under pressure and within tight time constraints, including handling high volumes and working overtime if necessary.

• Strong customer service skills.

• Professional and polished demeanor.

• Detail-oriented with robust analytical abilities.

• Ability to assess stakeholders and determine appropriate actions for resolving escalated issues.

• Capability to evaluate the feasibility of insurance waivers, assess risk, substantiate recommendations, and make informed suggestions.

• Accountable and dependable.

• Proficient written and verbal communication skills.

• Ability to work independently and manage workflow effectively.

• Ability to collaborate with team members.

• Willingness to travel as required.

• Preferred insurance certifications/designations such as CIC, ARM, AU, CLCS, CPCU, or CISR.

• Preferred background in commercial multifamily insurance compliance relating to FNMA, FHLMC, and FHA/GNMA.

• Prior leadership experience is preferred.

• Preferred experience in commercial real estate loan servicing.

• A 4-year degree is preferred.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• Accidental death and dismemberment coverage.

• Tax-preferred savings accounts.

• 401k plan.

• At least 10 days of vacation during the first year of employment (prorated).

• 10 sick days (prorated).

• Paid holidays.

• Defined benefit pension plan (depending on position and division).

• Restricted stock units (depending on position and division).

• Deferred compensation plan (depending on position and division).