Commercial Operations Support Analyst – Disability Inclusion

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver operational and administrative assistance to the sales team by monitoring requests, internal referrals, and follow-ups to address cases and orders.

• Aid in the initiation and tracking of customer registration requests, master data updates, customer unlocks, sales agreements, contracts, and asset movements.

• Act as the primary contact for the commercial team and customers regarding returns, refusals, urgent inquiries, and other operational issues.

• Ensure the appropriate routing and follow-up of commercial inquiries with internal teams.

• Manage the processes for equipment allocation, reallocation, and movement.

• Assist in overseeing equipment inventories, transfers, returns, and write-offs.

• Collaborate with Commercial Excellence, Logistics, and Operations to guarantee sufficient equipment availability.

• Generate, track, and manage Purchase Orders for suppliers.

• Supervise supplier payments and ensure adherence to internal procedures.

• Support financial controls and ensure proper documentation of administrative processes.

• Aid in the operational management of corporate customers and the analysis for commercial negotiations and market growth initiatives.

• Collaborate with Customer Service, Logistics, Marketing, Finance, Compliance, and Sales teams.

• Address complex challenges and contribute to the ongoing enhancement and automation of processes.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Engineering, Logistics, Economics, or a related discipline.

• Experience in operational, commercial, or administrative support roles.

• Proficiency in SAP and/or Salesforce.

• Intermediate to advanced skills in Excel.

• Strong analytical capabilities and a problem-solving attitude.

• Excellent organizational skills and the ability to handle multiple requests simultaneously.

• Strong verbal and written communication abilities.

• A solid focus on both internal and external customers.

• Capacity to work collaboratively with teams across various functions.

• Experience in managing equipment and assets.

• Proficiency in creating and managing Purchase Orders (POs).

• Familiarity with Power BI, Power Automate, or other process automation tools.

• Experience in the healthcare, medical devices, or commercial operations sectors.

• Ownership mindset.

• Proactive approach.

• Strong organization and planning skills.

• Process-oriented mindset.

• Emphasis on collaboration and teamwork.

• Results-driven attitude.

• Adaptability and capacity to thrive in dynamic environments.

🏝️ Benefits

• Inclusive work environment

• Respect for diversity and employee dignity

• Employee recognition for performance