Commercial Operations Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Design and sustain commercial reporting frameworks that encompass pipeline, bookings, revenue performance, customer metrics, and marketing effectiveness.

• Generate weekly, monthly, and quarterly reports on commercial performance for executive leadership.

• Assemble Board reporting packs with precise and consistent narratives on commercial performance.

• Examine trends, pinpoint risks and opportunities, and suggest enhancements for performance.

• Oversee and refine sales processes, workflows, governance, forecasting, pipeline reviews, and reporting.

• Guarantee the quality of CRM data and compliance with established sales stages and processes.

• Establish KPIs, targets, and performance dashboards in collaboration with Sales leaders.

• Assist with territory planning, account segmentation, and sales strategy.

• Develop reporting on customer health, retention, renewals, expansion opportunities, and engagement metrics.

• Contribute to Customer Success objectives, performance indicators, lifecycle management, and churn reduction.

• Monitor Marketing campaign performance, lead generation, conversion rates, ROI, and revenue contribution.

• Serve as the administrator and business owner for commercial systems, including CRM and reporting tools.

• Automate manual processes, enhance operational efficiency, and uphold commercial process documentation.

• Propel continuous improvement initiatives throughout the commercial function.

• Coordinate efforts among Sales, Customer Success, Marketing, Finance, and senior leadership.

• Aid in strategic initiatives and commercial projects through analysis, planning, and execution.

• Facilitate performance reviews and planning cycles.

• Ensure alignment of metrics, definitions, and reporting across various teams.

⛳️ Requirements

• Proven experience in Commercial Operations, Revenue Operations, Sales Operations, Business Operations, or a related field.

• Strong analytical skills with the ability to interpret complex datasets and convey insights effectively.

• Experience in supporting Sales, Customer Success, and Marketing teams.

• A track record of preparing executive and Board-level reports.

• Advanced skills in spreadsheet modeling and reporting tools.

• Familiarity with CRM platforms such as HubSpot.

• Strong project management and organizational abilities.

• Excellent written and verbal communication skills.

• Capability to manage multiple priorities in a dynamic environment.

• Confidence in presenting new ideas and challenging existing practices.

• Experience in a PE-backed SaaS, technology, subscription, or high-growth business environment (desirable).

• Familiarity with Power BI, Tableau, or Looker (desirable).

• Knowledge of revenue forecasting methodologies and commercial planning processes (desirable).

• Experience in implementing or optimizing commercial systems and processes (desirable).

• Experience using Co-pilot/Claude or other AI platforms (desirable).

• A commercially minded, detail-oriented, proactive, collaborative, resilient, and adaptable approach (desirable).

🏝️ Benefits

• An annual budget of at least £1,000 for professional and personal development.

• 33 days of holiday per year (inclusive of bank holidays), increasing by 1 day each year, up to a maximum of 40 days.

• A paid four-week sabbatical during your fifth anniversary year, in addition to your holiday entitlement.

• Enhanced family leave policies.

• Private health insurance, covering dental and vision benefits.

• Income protection and death in service coverage.

• Matched 5% auto-enrollment workplace pension scheme.

• Access to wellbeing programs, including our Employee Assistance Programme and a dedicated counseling service.

• Up to 20 hours a year allocated for volunteering activities.

• Regular All Hands meetings for inspiration and open communication.

• Time out of the working week for monthly team socials, offering both in-person and virtual options.

• A team of genuinely pleasant, intelligent individuals who are enthusiastic about growing our company.

• Flexible working hours.

• Opportunities for remote work within the UK.