Commercial Appliance Service Technician

This is a fully remote position, open to applicants in New Hampshire.

📋 Description

• The Service Technician is tasked with responding to customer work orders as directed by their service manager.

• This role involves traveling to customer sites to diagnose and address issues as necessary.

• The technician will be provided with a van, a company fuel card, a credit card, a phone, and an iPad.

• All work orders are sent electronically through the phone/iPad the day before.

• The technician is expected to promptly review these work orders to stay informed about their schedule for the following day.

• The Service Technician is required to take their vehicle home each night.

• The company vehicle is designated for work purposes ONLY, unless prior approval is obtained from the T&J Service Manager.

• All vehicles are equipped with GPS monitoring not only for location tracking but also to ensure safe driving practices.

• The Service Technician will communicate with their manager based in Albany via phone.

• The service manager is always available to support the technician with any questions or concerns.

• The Service Technician must adhere to all company policies and procedures, both internally and when interacting with external parties.

⛳️ Requirements

• A clean driving record is mandatory.

• Candidates should be prepared to drive up to 2 hours (one way) for service calls.

• Excellent communication and troubleshooting abilities are essential, as the supervisor will be remote from the main office.

• Capability to work independently as well as collaboratively with others is required.

• Strong verbal and written communication skills are necessary.

• Exceptional interpersonal skills and customer service experience are essential.

• Excellent organizational abilities and meticulous attention to detail are necessary.

• Experience in maintaining, troubleshooting, and replacing equipment such as TurboChef, Merry Chef, Bunn, Mastrena, Hatco, Clover Vertica, Franke, or similar is preferred.

• Familiarity with the Facility Services industry is advantageous.

• Candidates must be authorized to work in the United States.

• A drug test and background check must be successfully passed before commencing work.

🏝️ Benefits

• Health Insurance is available.

• Dental Insurance is provided.

• An employee discount program is offered.

• Opportunities for professional growth and development are available.