Commercial Account Manager

This is a fully remote position, open to applicants in United Kingdom, +7 more countries.

📋 Description

• Oversee a portfolio consisting of around 30-40 customer accounts and their renewals.

• Spearhead the renewal process for each account, ensuring all customer requirements are fulfilled, check-ins are timely, and commercial terms meet expectations.

• Discover and implement growth opportunities to boost incremental ARR and overall revenue.

• Identify new use cases and groups that could gain from enhanced capabilities.

• Establish and nurture strong relationships with essential stakeholders.

• Work collaboratively with Sales, Support, Marketing, and various cross-functional teams to improve customer experience and maximize value.

• Monitor account health and proactively tackle risks that could impact retention and growth.

⛳️ Requirements

• 1-3 years of experience as an Account Manager or Renewals Specialist, with a focus on driving renewals and growth.

• Demonstrated ability to manage over 50 accounts while balancing renewals and identifying expansion opportunities.

• Excellent communication, negotiation, and relationship-building skills.

• Self-driven with the capability to work independently as well as collaboratively within a team.

• Experience in selling open source/SaaS solutions is an advantage.

• Knowledge of NoSQL data technologies or other modern data platforms is a plus.

• Experience in selling enterprise management solutions is beneficial.

• Proficiency in an additional language such as French or Italian is advantageous.

• Must reside in one of the specified locations: Australia, Canada, Germany, Ireland, Italy, Spain, the UK, or the US.

• Must be legally authorized to work in the country of residence.

• Must specify if employment visa sponsorship is needed.

🏝️ Benefits

• Remote-first work culture.

• Remote interview process.

• Potential for an in-person meeting with a team member during the final interview stage.

• Chance to collaborate with a globally distributed workforce.

• Reasonable accommodations provided for qualified individuals with disabilities or disabled veterans.

• Commitment to equal employment opportunity.