Commercial Account Executive

This is a fully remote position, open to applicants in South Korea.

📋 Description

• Propel top-line revenue growth by acquiring new commercial clients and devising innovative strategies for account expansion.

• Manage and cultivate customer relationships to ensure maximum satisfaction and retention, while fostering long-term strategic partnerships.

• Actively identify and pursue opportunities to cross-sell additional products and services to existing clients, optimizing account revenue and profitability.

• Utilize data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, resulting in improved conversion rates in the new business pipeline and increased retention and expansion of current clients.

• Comprehend and communicate the benefits of Zendesk products, ensuring alignment with customers’ business objectives to secure customer satisfaction and product expansion.

• Lead intricate and competitive sales cycles by using your strong communication skills and value selling to present compelling business cases.

• Continuously develop a strong pipeline of qualified opportunities and maintain an accurate forecast to surpass quarterly and annual revenue targets.

• Establish and sustain executive sponsorship, leveraging your industry expertise to build relationships with decision-makers and champions.

• Collaborate with internal teams to refine sales strategies and streamline sales execution.

• Surpass revenue targets on a quarterly and annual basis by utilizing weekly and monthly KPIs.

⛳️ Requirements

• BA/BS degree or equivalent experience is required.

• A minimum of 3 years of B2B sales or solution engineering experience, ideally in the SaaS industry, with a proven track record of exceeding sales targets.

• Proficiency in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.

• Experience in managing and expanding customer relationships at multiple organizational levels.

• Outstanding presentation, negotiation, and deal-closing skills.

• Experience selling to VP and C-level executives both in person and through remote technology.

• An entrepreneurial mindset, strong collaboration skills, and a commitment to continuous professional development.

• In-depth knowledge of industry trends and the ability to forge relationships with key decision-makers.

• Experience in developing and leveraging territory and account plans.

• Familiarity with essential sales tools such as Salesforce and Clari.

• Willingness to travel as necessary.

🏝️ Benefits

• Flexible work arrangements

• Professional development opportunities