Collision Performance Support Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the onboarding process for new CSN Licensee locations throughout Canada.

• Assist new Licensees in navigating CSN systems, operational procedures, KPIs, and insurer program requirements.

• Evaluate shop operations to pinpoint opportunities for enhancing efficiency and performance.

• Aid in the establishment of operational workflows, best practices, and standard operating procedures.

• Collaborate with internal CSN teams to ensure a smooth onboarding experience.

• Transition fully onboarded Licensees to the designated Field Operations Manager for continued support.

• Offer onboarding assistance to U.S. operations as necessary.

• Provide coaching and operational guidance to newly onboarded Licensees.

• Identify performance gaps and propose actionable solutions to boost shop performance.

• Support ongoing improvement initiatives aimed at enhancing productivity, cycle time, repair quality, customer experience, and operational consistency.

• Track progress through regular follow-ups and performance monitoring.

• Cultivate strong relationships with Licensees while serving as a trusted operational advisor.

• Work in conjunction with the Programs & Services and Training teams to create operational resources, tools, and best practices.

• Deliver operational feedback and performance updates to Field Operations leadership.

• Assist with strategic initiatives and departmental projects as needed.

• Support the Field Operations Team during spikes in business demand.

⛳️ Requirements

• 5–8+ years of progressive experience in the collision repair industry is essential.

• Collision Estimator

• Repair Planner

• Assistant General Manager

• Production Manager

• Shop Operations Leader

• Collision Centre Management

• Comprehensive understanding of collision repair centre operations.

• Practical experience with industry estimating platforms, such as:

• Mitchell

• Audatex

• Other collision management software

• Strong knowledge of:

• Collision repair workflows

• Production processes

• KPIs

• Repair planning

• Cycle time

• Customer experience

• Insurer performance expectations

• Excellent computer skills with the capability to swiftly learn new systems and software.

• Highly organized with remarkable attention to detail.

• Strong analytical and problem-solving skills.

• Ability to work independently while juggling multiple priorities in a remote setting.

• Outstanding verbal and written communication abilities.

• Valid driver's license.

• Bilingual (English/French) is an asset.

🏝️ Benefits

• Competitive base salary

• Performance-based bonus program

• Comprehensive benefits package

• Fully remote work environment

• Opportunities for professional development and career advancement

• A collaborative and supportive team culture