Collector I

This is a fully remote position, open to applicants in Texas.

📋 Description

• Engage with customers regarding their parking citations.

• Deliver outstanding service to both outbound and inbound callers concerning parking citations, municipal debts, toll charges, and toll violations.

• Interact with customers to recover overdue funds and finalize past due accounts.

• Establish communication with customers aimed at collecting overdue funds and closing past due amounts while ensuring compliance with all FDCPA regulations.

• Encourage customers to settle amounts owed for unpaid parking citations.

• Explore payment alternatives with customers and track the payment status of accounts.

• Ensure all accounts are managed in accordance with client standards and Federal Regulations.

• Operate within regulations, department/division, and compliance policies.

• Keep precise, clear, and accurate records of all attempts and/or contacts made and received for accounts as per company and client guidelines.

• Maintain appropriate documentation for customer interactions and input information into the computer system.

• Follow the dialer schedule and adhere to work standards.

• Perform additional duties as assigned by management.

⛳️ Requirements

• High School Diploma or GED from an accredited institution is required.

• Minimum of 6 months’ experience in customer service, collections, or call center roles.

• Dependable ability to work flexible hours including days, evenings, and weekends as necessary.

• Proficient mathematical skills, including the ability to use a calculator.

• Goal-oriented, consistently striving to meet aggressive daily, weekly, and monthly production and quality targets.

• Strong organizational skills with the capacity to meet strict deadlines.

• Proficient in negotiation, counseling, and problem-solving.

• Ability to learn the company's collections computer system and phone system.

• Persistent, capable of overcoming objections and removing barriers.

• Professional demeanor, maintaining composure when faced with challenges.

• Team-oriented.

• Must have a high-speed, reliable internet connection that can be hardwired into a router via Ethernet. No Wi-Fi or hotspots are permitted.

🏝️ Benefits

• Medical, Dental, & Vision Insurance.

• Healthcare & Dependent Flexible Spending Accounts (FSA).

• Health Savings Account (HSA) with Employer Contribution.

• Company Paid Life and AD&D Insurance.

• Company Paid Short- & Long-Term Disability.

• Employee Assistance Program (EAP).

• 401(k) with Employer Match (Traditional/Roth/Safe Harbor).

• Paid Time Off.

• 10 Company Holidays.

• Sick Time Accrual.

• Parental Leave.

• Jury Duty.

• Military Leave.

• Bereavement Leave.

• Other Voluntary Benefits.

• Life and AD&D Insurance for Employees/Spouse/Child(ren).

• Critical Illness Insurance.

• Accident Insurance.

• Dependent Care Flexible Spending Account (DCFSA).