Collections Support 2 – Recovery Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Clearly communicates with clients to influence payments and negotiate account balances.

• Effectively manages and de-escalates conflicts with customers.

• Utilizes industry knowledge, departmental policies, and the Fair Debt Collection Practices Act.

• Implements all skip tracing resources to connect with decision-makers.

• Collaborates with peers to share best practices.

• Engages in special projects and takes on additional responsibilities as needed.

• Efficiently manages multiple portfolios.

⛳️ Requirements

• High School Diploma.

• 1-2 years of experience in a related field.

• Minimum of one year of customer support experience in the transportation industry.

• Basic knowledge of accounting and skip tracing.

• Strong analytical skills.

• Good decision-making and judgment abilities.

• Capability to maintain the confidentiality of customer and company information.

• Strong organizational and time management skills.

• Ability to be productive while ensuring quality.

• Results-driven attitude.

• Self-motivated individual.

• Excellent oral and written communication skills.

• Proficient with Google Sheets.

🏝️ Benefits

• Health, dental, and vision insurance options.

• Retirement savings plan.

• Paid time off.

• Health savings account.

• Flexible spending accounts.

• Life insurance coverage.

• Disability insurance.

• Tuition reimbursement program.