Collections Specialist

📋 Description

• Oversee the collections process for customer accounts, which includes proactive engagement regarding overdue balances and resolving payment-related issues.

• Keep track of aging reports and strive to minimize outstanding accounts receivable through prompt follow-ups and thorough account analysis.

• Leverage HighRadius and internal systems to manage collections efforts, customer correspondence, payment tracking, disputes, and account reconciliations.

• Collaborate with Billing, Sales, Customer Success, and Finance teams to address customer issues and rectify billing discrepancies.

• Examine and reconcile customer accounts, including addressing unapplied payments, credits, disputes, and short payments.

• Assist in reducing bad debt by identifying and appropriately escalating high-risk accounts.

• Ensure accurate documentation of customer interactions, payment commitments, and updates on account statuses.

• Generate and distribute aging analysis, collections reports, bad debt summaries, and account status updates to leadership as required.

• Help with month-end activities and reporting related to collections and accounts receivable.

• Maintain professional, customer-oriented communication while facilitating timely payment resolutions.

• Appropriately escalate priority accounts, bankruptcy risks, legal issues, or collection challenges to leadership.

⛳️ Requirements

• Required experience in full-cycle collections and accounts receivable.

• Preferred experience with HighRadius, NetSuite, Salesforce, or other ERP/collections systems.

• Strong knowledge of aging reports, bad debt management, cash application, account reconciliation, and best practices in collections.

• Ability to analyze customer accounts and pinpoint the root causes of delinquency or payment discrepancies.

• Proficient in Excel and reporting, with the capability to analyze large financial data sets.

• Excellent verbal and written communication skills, with the ability to manage challenging customer conversations professionally.

• Highly organized, extremely detail-oriented, and possess strong follow-through capabilities.

• Ability to manage multiple tasks and prioritize effectively in a dynamic environment.

• Skilled in cross-functional collaboration and relationship-building across departments.

• Strong problem-solving and critical-thinking skills.

• Consistently delivers results with integrity, professionalism, accountability, and sound judgment.

• Maintains stable performance under pressure while managing sensitive customer and financial situations with tact and professionalism.

• Self-motivated, capable of working independently, and positively contributing to a team environment.

🏝️ Benefits

• Employees can look forward to a comprehensive benefits package that includes health and dental insurance, along with a 401k plan featuring company matching.

• Flexible Time Off policy or a generous PTO plan (depending on the role) along with paid holidays.

• Up to 4 weeks of paid bonding leave.

• Tuition reimbursement opportunities.

• Extensive Employee Assistance Program through TotalCare, which provides free counseling services 24/7/365, in addition to financial counseling, legal guidance, adoption assistance services, and much more!

• 24/7 access to virtual medical care through Teladoc.

• Quarterly awards based on peer nominations.

• Regional discounts and perks.

• Opportunities to engage in charitable events and contribute to the community.