Collections Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee a designated portfolio of customer accounts while tracking outstanding balances to facilitate prompt collections and cash flow goals.

• Execute collection efforts via phone, email, customer portals, and other authorized communication methods.

• Analyze accounts receivable aging reports and prioritize collection activities based on account conditions and business requirements.

• Investigate and address billing disputes, underpayments, deductions, credits, and any discrepancies related to accounts.

• Collaborate with Billing, Accounting, Operations, Account Management, Customer Success, and other relevant parties to resolve customer account issues.

• Assist in account reconciliation by reviewing account balances, payment activities, and customer account histories.

• Research unapplied payments, account discrepancies, and payment issues, coordinating resolutions as necessary.

• Prepare updates on collections, account status reports, and aging summaries for management evaluation.

• Ensure accurate maintenance of customer account records, collection notes, and supporting documents within company systems.

• Engage professionally with customers about outstanding balances, payment commitments, and account inquiries.

• Identify areas for enhancement in collection processes, account management practices, and operational efficiency.

• Assist with audit requests and keep documentation related to customer balances, adjustments, credits, write-offs, and collection actions.

• Comply with company policies and procedures.

• Achieve or surpass performance targets for relevant KPIs.

• Enhance knowledge of products, services, and processes through participation in training programs and ongoing learning modules.

• Work collaboratively with other departments as required.

• Maintain a positive, empathetic, and professional demeanor towards customers and colleagues at all times.

• Carry out additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related area is preferred.

• At least two (2) years of experience in collections, accounts receivable, billing, finance, accounting, or a similar role.

• Prior experience managing customer account portfolios and collection initiatives within a business-to-business setting is preferred.

• Familiarity with accounts receivable processes, collection methodologies, account reconciliation, and the order-to-cash cycle.

• Experience with ERP systems, accounting platforms, or financial management software.

• Proficiency in Microsoft Excel, encompassing formulas, lookups, filtering, and reporting capabilities.

• Exceptional analytical, problem-solving, and critical thinking abilities.

• High attention to detail and precision in financial record keeping and account management tasks.

• Capacity to investigate discrepancies, identify root causes, and facilitate effective resolutions.

• Excellent written and verbal communication skills, capable of interacting professionally with customers and internal stakeholders.

• Strong organizational and time management abilities, with the capability to handle multiple priorities and deadlines.

• Ability to work both independently and collaboratively in a dynamic environment.

• Customer-centric mindset, capable of fostering positive business relationships while achieving collection goals.

• Commitment to operational excellence, financial integrity, and ongoing improvement.

• Previous experience working directly with U.S.-based clients.

🏝️ Benefits

• Competitive salary.

• Compliance with government-mandated benefits.

• Retirement Savings Program with Company Matching.

• Life Insurance coverage.

• Health Maintenance Organization (HMO) coverage available from day one.

• Paid time off and birthday leave.

• Bonus and incentive structures.

• Opportunities for skills training and personal as well as professional growth.

• Employee Referral Program.