Collections Specialist

📋 Description

• Oversee accounts receivable and engage with customers/clients regarding overdue accounts.

• Ensure prompt payment of outstanding invoices.

• Reach out to customers through phone, email, and written correspondence to collect overdue payments.

• Analyze aging reports and prioritize collection efforts based on account delinquency.

• Maintain precise and current records of all collection activities.

• Address payment discrepancies and disputes professionally.

• Work in collaboration with the Accounts Receivable, Requestor Relations, and Client Experience teams to resolve customer/client issues and facilitate payments.

• Suggest accounts for escalation or legal proceedings when necessary.

• Prepare and dispatch past-due notifications in accordance with the collection schedule.

• Achieve or surpass collection goals and key performance indicators (KPIs).

• Comply with all relevant laws and regulations governing collection practices.

⛳️ Requirements

• High school diploma or equivalent is required; an Associate’s or Bachelor’s degree in Accounting, Finance, or Business is preferred.

• Strong negotiation and communication abilities.

• Proficient in Microsoft Office, especially Excel.

• Exceptional organizational and time management skills.

• Capable of maintaining composure and professionalism in difficult situations.

• Experience in collections, accounts receivable, or a related field is advantageous.

🏝️ Benefits

• A collaborative and supportive workplace that values your contributions.

• Opportunities for professional growth and career progression.

• Competitive benefits package, including medical, dental, and vision insurance, 401k matching, remote work options, paid time off, and a paid volunteer day of your choosing.

• The opportunity to make a difference in the health information sector every day.