This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the customer account portfolio and ensure the prompt collection of all outstanding balances.

• Make a high volume of outbound collection calls and send emails daily.

• Reach out to customers through phone, email, or mail to inform them of overdue balances and encourage swift payment using effective negotiation and de-escalation techniques.

• Oversee accounts receivable to detect and escalate overdue accounts or late payments.

• Analyze account details, identify problems, and suggest practical resolution strategies.

• Determine the underlying causes of recurring collection challenges and propose process enhancements.

• Examine billing discrepancies, resolve customer issues, and handle complaints.

• Keep thorough account histories and collection documentation in NetSuite.

⛳️ Requirements

• A minimum of 5 years of collections experience in an MSP, SaaS, IT services, telecommunications, or recurring revenue setting.

• Bachelor’s degree in accounting.

• Proficiency in accounting software, such as NetSuite.

• Familiarity with MSP software, like ConnectWise.

• Competence in Microsoft Office Suite, including Excel, Word, Teams, etc.

🏝️ Benefits

• Competitive salary.

• Comprehensive health benefits.

• Paid time off.

• Opportunities for professional growth and development.

• Collaborative and supportive team environment.