Collections Specialist

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Conduct both inbound and outbound collection calls throughout all phases of delinquency.

• Investigate, identify, and resolve issues that contribute to customer delinquency.

• Keep precise and comprehensive records of all customer interactions and account activities.

• Deliver outstanding customer service by addressing complex account issues, discrepancies, and disputes.

• Review accounts to ensure adherence to internal policies, investor requirements, and relevant regulatory standards.

• Evaluate borrower financial situations to establish suitable payment arrangements or retention options.

⛳️ Requirements

• High School diploma or its equivalent.

• 1–3 years of experience in mortgage servicing and high-volume collections.

• Goal-oriented with the capacity to excel in a high-paced environment.

• Excellent verbal and written communication abilities.

• Capability to handle multiple priorities with a keen attention to detail.

• Preference for candidates with call center experience.

• Familiarity with collections procedures and best practices.

• Strong understanding of state and federal Fair Debt Collection Laws, the U.S. Bankruptcy Code, and bankruptcy procedures/regulations.

• Exceptional customer service skills with the ability to manage conflicts and negotiate positive outcomes.

• Proficient negotiation, active listening, and communication abilities.

• Capacity to analyze and interpret moderately to highly complex issues, making informed decisions.

• Strong problem-solving, time management, and organizational capabilities.

• High attention to detail with a proven ability to meet goals and deadlines.

• Capability to effectively interact and communicate with individuals at all levels within the organization.

🏝️ Benefits

• Medical

• Dental

• Vision

• 401k

• PTO/paid sick leave

• Employee stock purchase plan