Collections Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional customer service while collaborating with operations teams on collection matters.

• Review and process adjustments to accounts, including short payments, overpayments, refunds, and credit memos.

• Oversee and maintain assigned customer accounts to minimize delinquency rates.

• Facilitate customer communications and track payment statuses via customer portals.

• Investigate the root causes of invoice non-payment and maintain relevant documentation.

• Work closely with program managers, account administrators, accounting, operations, and senior management to address collection challenges.

• Ensure that purchase orders are obtained, documented, and accurately reflected on customer invoices.

• Investigate and recover unauthorized credits and apply payments that lack remittance information.

• Keep customer billing and invoice portal contact information up to date.

• Engage in collections business initiatives, including automations for the customer portal.

• Lead and participate in calls with customers.

• Input aging data into the IS2 system.

• Confirm that invoices have been submitted correctly.

• Perform additional responsibilities to support the Accounts Receivable and Operations teams.

⛳️ Requirements

• High School diploma or equivalent is required.

• A Bachelor's Degree in accounting, business, or a related field is preferred.

• A minimum of 3 years of experience in Customer Service, Collections, or Business Administration is preferred.

• Outstanding verbal and written communication skills with both internal and external customers.

• Proven ability to manage and deliver multiple projects in a fast-paced, deadline-driven environment.

• Capability to independently navigate the proprietary IS2 order entry and billing system.

• Prior experience with IS2 is advantageous but not mandatory.

• Knowledge of Envita Solutions’ business model and the waste management industry, with a quick learning curve for customer accounts.

• Proficient in Microsoft Office and Excel.

• Strong analytical and problem-solving skills.

• Exceptional attention to detail and excellent time management capabilities.

• Consistent and predictable attendance is a core job requirement.

• Ability to work independently, demonstrate initiative, and self-direct activities.

🏝️ Benefits

• A hybrid work option with a strong emphasis on in-office workdays.

• Opportunities for team collaboration, training, communication, and networking across departments.

• Comprehensive training provided for the IS2 system.

• Opportunities for career advancement.

• Promotion of a healthy work-life balance.

• A diverse, equitable, and inclusive workplace culture.

• Company commitment to investing in and encouraging employees to reach their full potential.