Collections Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and prioritize a portfolio of overdue accounts

• Conduct outbound collection efforts for accounts that are 30, 60, 90, and 120+ days overdue via phone, email, and written communication

• Investigate and resolve issues related to short payments, underpayments, unapplied cash, and other discrepancies in payments

• Identify and analyze the underlying causes of delinquency, including issues related to billing, eligibility, enrollment, payment application, and customer disputes

• Collaborate with Billing, Cash Application, Account Management, and various internal stakeholders

• Manage and monitor payment disputes from identification to resolution

• Record collection efforts, follow up promptly, and communicate with affected parties

• Elevate complex collection challenges, high-risk accounts, and unresolved disputes to management

• Ensure accounts progress towards resolution in accordance with collection strategies

⛳️ Requirements

• Associate's Degree in Accounting or equivalent relevant experience

• 2–5 years of experience in collections or accounts receivable

• Strong analytical, organizational, and problem-solving abilities

• Experience in managing account portfolios

• Familiarity with AR systems and customer interactions

• Proficient in Microsoft Office, including Excel, Outlook, Teams, and SharePoint

• Excel proficiency in data sorting, filtering, and basic formulas

• Ability to learn and navigate various systems and databases

• Knowledge of accounts receivable collection practices and insurance administration processes

• Exceptional attention to detail and accuracy

• Effective organizational and time-management capabilities

• Strong written and verbal communication skills

• Ability to analyze account information and determine appropriate steps for resolution

• Ability to prioritize multiple responsibilities and adapt to changing business demands

• Basic understanding of AR aging, collection techniques, dispute resolution, and payment reconciliation

• Reliable internet service sufficient for essential job functions: 50 Mbps download and 10 Mbps upload when hardwired and not using a VPN

• Preferred: experience in vision, dental, healthcare, insurance, or benefits administration

• Preferred: familiarity with ERP, billing, CRM, or insurance administration systems

• Preferred: experience with process improvement, automation, or workflow optimization

• Preferred: knowledge of audit support and internal controls

• Preferred: experience in high-volume collections environments

🏝️ Benefits

• Eligibility for benefits, bonuses, and commissions

• Comprehensive medical, dental, supplemental health, life, and vision insurance for you and your dependents with no waiting period

• Life and disability insurance

• 401(k) plan with company matching

• Tuition assistance

• Paid parental leave

• Backup family care options

• Flexible time off policies

• Adaptable dress code policies

• Flexible work location arrangements

• Employee Resource Groups fostering inclusion and diversity

• Opportunities for meaningful and challenging work

• Competitive compensation package

• Dynamic and modern work environments that promote collaboration and creativity

• Engagement in social responsibility and volunteer initiatives

• Educational partnerships with colleges

• Commitment to sustainability initiatives