Collections Representative – Seasonal

This is a fully remote position, open to applicants in Virginia.

📋 Description

• The Collections Clerk will play a crucial role in supporting the collections team with various assigned tasks.

• Responsible for managing accounts that require special attention to ensure customer satisfaction, which may involve account research and addressing customer requests.

• Conduct telephone collections on overdue accounts receivable.

• Implement and oversee payment plans.

• Handle call management and chargebacks.

• Ensure quality assurance monitoring is conducted.

• Assist with special requests from both internal and external customers.

• Document activities and maintain follow-up on all accounts.

• Respond to customer accounts receivable inquiries via phone.

• Provide requested documentation to customers, such as invoices and statements.

⛳️ Requirements

• A minimum of 1 year of experience in an office setting handling data entry or similar computer-based tasks is required; prior experience in accounts payable/receivable or general bookkeeping is highly preferred.

• Familiarity with billing procedures and collections techniques.

• Must possess knowledge of collections and the ability to thrive in a fast-paced environment.

• Proficiency in Microsoft Office Suite (Word, Excel, etc.) is essential.

• A working understanding of FDCPA and GLB Privacy Act is required.

• Excellent communication and interpersonal skills are necessary.

• Strong attention to detail with a high level of accuracy is essential.

• Ability to maintain confidentiality and professionalism is a must.

• Exceptional organizational skills are required.

• Must be able to work both as part of a team and independently.

• Comfortable working towards set goals and KPIs.

• Ability to deliver results in a dynamic and challenging environment.

• Demonstrate critical thinking skills with the capacity to 'think outside the box.'

🏝️ Benefits

• Start on Day 1 for Full-Time Colleagues - No Waiting Period!

• Opportunities for Professional and Personal Growth.

• Various pathways available for career advancement.

• Access to training and development programs.

• Tuition Reimbursement benefits for Full-Time Colleagues.

• Comprehensive health benefits including Medical, Dental, Vision, Disability, and Life Insurance, among others.

• 401(k) retirement plan with company-matching contributions.

• Generous vacation days and sick leave.

• Company-paid holidays and floating holidays.

• A company culture that emphasizes health, safety, and flexibility.