Collections Representative

This is a fully remote position, open to applicants in Colombia, +4 more countries.

📋 Description

• Manage and resolve overdue accounts for both residential and commercial clients

• Conduct effective and professional collection calls to clients

• Generate reports based on provided data and documentation

• Offer timely updates regarding collection status and workload

• Oversee daily operations in collections, ensuring adherence to relevant policies and regulations

⛳️ Requirements

• Proficient in Advanced English

• Strong Background in Collections: Demonstrable experience in collections or a related field

• Familiarity with Collection Software Tools: Including Excel, CRM, Google Sheets, and specialized collections software

• Capability to Conduct: Effective and professional collection calls to clients

• Report Preparation: From provided data and documentation

• Timely Update Provision: For collection status and workload

• Experience and Proficiency: In managing collections and utilizing various communication tools is essential

• Professionalism: Maintain a professional demeanor and ethical conduct

• Communication Skills: Strong written and verbal communication abilities

• Team Collaboration: Ability to communicate and relay information between teams

• Organizational Skills and Attention to Detail: Capable of self-organizing tasks and maintaining thorough records of activities, pointers, and process updates

• Prioritization Abilities: Skill in identifying, establishing, and assigning priorities

• Compliance: Ability to comply with instructions or specific directives when necessary

🏝️ Benefits

• Flexible work arrangements

• Opportunities for professional development