Collections Associate

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee and gather outstanding invoices through direct communication and follow-up with designated partners and clients.

• Create and modify monthly client reminder statements.

• Deliver accounts receivable analyses, DSO, bad debt reserve, metrics, and KPI reports.

• Offer budgeting, forecasting, and ad hoc reporting tailored to client requirements.

• Engage in meetings with firm management.

• Collaborate with senior management to address issues affecting collection outcomes.

• Generate projected collection estimates and provide continuous monthly updates.

• Prepare accounts receivable write-off documentation in accordance with the approval policy.

• Transition matters from departing attorneys and collect outstanding invoices.

• Investigate and monitor unapplied payments.

• Supervise payment arrangements for adherence to payment terms.

• Cultivate relationships with assigned partners and offer client service related to collections.

• Recognize process challenges and implement effective solutions.

• Achieve or surpass assigned deadlines.

⛳️ Requirements

• An Associate Degree or advanced degree is preferred, with a focus on Business, Accounting, or Finance.

• Relevant experience may be accepted in place of formal education.

• A minimum of 2 years of direct collections experience, ideally within a law firm or professional services setting.

• Capability to provide exceptional customer service in a dynamic environment.

• Proficiency in managing a high volume of tasks while ensuring attention to detail and effective prioritization.

• Skill in prioritizing tasks effectively to meet collections targets and objectives.

• Outstanding organizational, interpersonal, and communication abilities.

• Capacity to engage with all levels of personnel, including Managers, Directors, and Chiefs.

• Advanced skills with pivot tables and the ability to analyze data in complex spreadsheets.

• Excellent time management and task organization skills.

• Experience with ARCS, Star Collect, Aderant, Elite, or other legal billing systems is preferred.

• Resourcefulness in developing alternative solutions and meeting deadlines in a fast-paced environment.

• Willingness to work overtime as necessary.

• Business casual and/or professional attire is required.

• Successful completion of a pre-employment background check and drug screening is required.

🏝️ Benefits

• Overtime, shift differential, call-in, and/or stand-by pay may be applicable depending on the role.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Disability insurance.

• 401(k) plan with company matching.

• Life insurance.

• Optional supplemental insurance coverages.

• Parental leave.

• Adoption assistance.

• Tuition assistance.

• Discounts for employees/partners.