Collections & AR Manager

This is a fully remote position, open to applicants in Washington.

📋 Description

• Take ownership of accounts receivable aging for all active district accounts — generate and share a detailed weekly AR aging report with the Sr. Manager and VP every Monday without fail.

• Implement a structured and proactive collections outreach strategy with specific engagement points at Day 15, Day 30, and Day 45 for all outstanding invoices, ensuring professionalism and continuity of relationships.

• Recognize and escalate accounts that are over 60 days past due to the Sr. Manager, providing a thorough account history, payment communications, and a proposed plan of action.

• Act as the primary contact for all district billing inquiries and disputes — record, prioritize, and inform the Sr. Manager within 24 hours of receipt, ensuring every dispute receives acknowledgment.

• Assist with payment method setups and onboarding for district accounts, which includes ACH enrollment, coordination of check processing, and configuration of portal payments.

• Offer investigative assistance to the Sr. Manager during dispute resolutions by supplying payment history, previous dispute trends, and context regarding client relationships.

• Prepare and maintain comprehensive documentation to support Legal escalations, including records of payment history, written communications, and timelines of accounts.

• Identify potentially uncollectable balances and present findings to the Sr. Manager for assessment of bad debt write-offs in Revenue Accounting.

• Create the monthly AR aging summary for distribution to the CFO and senior leadership.

• Track field trip and charter payment statuses across all active accounts, proactively highlighting unpaid balances nearing service authorization limits.

⛳️ Requirements

• Minimum of 3 years of experience in collections, accounts receivable, or billing operations — experience with government entities, public agencies, or school districts is a significant advantage.

• A proven history of effectively decreasing AR aging and enhancing collections rates through consistent application of structured outreach processes and escalation protocols.

• Experience in managing a diverse range of accounts with varying payment behaviors, AP structures, billing contacts, and escalation sensitivities — including clients with intricate internal approval and payment authorization processes.

• Exceptional written and verbal communication skills — capable of following up on overdue balances in a manner that is professional, assertive, and maintains relationships.

• Working knowledge of NetSuite or a similar enterprise ERP system — including AR reporting, reviewing invoice histories, managing open items, and tracking payment applications.

• Outstanding organizational skills and attention to detail — able to manage a large volume of open items concurrently without allowing anything to remain unacknowledged.

• Ability to thoroughly and accurately document a billing dispute, providing leadership with a comprehensive, well-organized intake package that facilitates efficient investigation and resolution.

• Nice to Haves: Experience in managing receivables for government-funded or regulated clients with complex internal payment authorization processes, familiarity with multi-entity billing structures requiring collections outreach across various contacts within one organization, experience assisting Legal escalation processes including preparation of demand letter documentation and payment history packages, and a background in both a structured corporate AR environment and a growing organization where processes were simultaneously being developed.

🏝️ Benefits

• Medical

• Dental

• Vision

• 401(k)

• Holidays

• Wellness

• Vacation

• and more