Collection Support Specialist

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• The Collection Support Specialist is responsible for a range of administrative tasks within the Collections Department.

• This role involves becoming acquainted with various company procedures related to both first- and third-party collections, client and company requirements, as well as Federal and State collection regulations.

• Collaborates closely with Collections Management and takes direction from them.

• Prepares pay-off letters for banks and title companies; sends itemized statements to debtors; assists Third Party Account Managers with administrative duties; performs additional tasks as assigned.

• May participate in special projects as needed.

• Offers feedback regarding errors and inconsistencies.

• Will receive training on collections software and vendor systems.

⛳️ Requirements

• A High School Diploma or GED is required.

• An associate degree or completion of post-high school courses is preferred.

• Prior administrative experience in an office environment is mandatory.

• Proficiency in Microsoft Applications, including Outlook and Excel, is essential.

• Strong typing abilities are required.

• Previous experience in customer service is advantageous.

• Must possess excellent organizational skills, attention to detail, and the capability to thrive in a fast-paced setting.

• Ability to maintain confidentiality is crucial.

• Excellent interpersonal skills, proper grammar, and phone etiquette are necessary.

• Must be capable of working both independently and as part of a team.

• Adaptability to change in a positive manner is required.

• Detail-oriented with the ability to follow through and complete assigned tasks is essential.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• Supportive work environment with a focus on teamwork.