Collection Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide a range of administrative services within the Collections Department.

• Acquire knowledge of various company processes, including aspects of first-party and third-party collections, client and company requirements, as well as Federal and State collection regulations.

• Collaborate closely with Collections Management and follow their guidance.

• Engage in Account Manager training to understand the complete account lifecycle and collections workflow.

• Gain a practical understanding of first-party and third-party collections processes, client specifications, company protocols, and relevant collection laws.

• Utilize collections software, vendor systems, internal programs, and other necessary applications with proficiency.

• Draft precise pay-off letters for banks, title companies, and other authorized entities.

• Distribute itemized statements to consumers and authorized third parties.

• Manage daily reports and high-volume work queues while handling accounts with precision and efficiency.

• Support Third Party Account Managers with administrative duties, documentation, and special projects.

• Uphold a solid understanding of account documentation standards, such as notes, codes, and workflow requirements, with minimal errors and limited need for assistance.

• Detect and report errors, irregularities, or compliance issues.

• Provide feedback regarding process errors, workflow issues, or irregularities.

• Communicate effectively and professionally in both verbal and written forms.

• Collaborate with an online training team using screen monitoring and/or video conferencing tools.

• Exhibit strong typing accuracy and overall computer proficiency.

• Apply critical thinking skills to troubleshoot issues and enhance workflow efficiency.

• Safeguard the confidentiality of sensitive personal information, consumer data, and Protected Health Information.

• Maintain eligibility through an annual criminal background check.

• Stay informed about and comply with legal and regulatory standards, including FDCPA and applicable state laws.

• Carry out additional responsibilities as assigned by management.

⛳️ Requirements

• High School Diploma/GED is mandatory.

• Completion of an associate degree or relevant post-high school courses is preferred.

• Prior administrative work experience in an office environment is essential.

• Proficiency in using Microsoft Applications, Outlook, and Excel is required.

• Strong typing abilities are necessary.

• Previous customer service experience is advantageous.

• Must possess solid organizational skills, attention to detail, and the ability to thrive in a fast-paced setting.

• Must be capable of maintaining confidentiality.

• Excellent interpersonal skills and proper grammar and phone etiquette are required.

• Ability to work both independently and collaboratively in a team environment is essential.

• Must adapt positively to changes.

• Attention to detail and the ability to follow through and complete tasks are crucial.

🏝️ Benefits

• N/A