Collection Representative

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Manage a high volume of both outbound and inbound calls with a professional demeanor and confidence.

• Negotiate payment plans that align with the needs of the consumer as well as the objectives of the company.

• Regularly achieve and surpass performance benchmarks (quality, compliance, collections).

• Ensure precise documentation and adhere to all applicable laws and standards.

• Quickly establish trust through active listening, empathy, and effective communication.

⛳️ Requirements

• Capable of clear communication, both verbally and in writing, while employing correct grammar, telephone etiquette, and utilizing provided electronic tools.

• Proficient in navigating various computer applications and databases.

• Able to multitask effectively, communicating on the phone while managing multiple computer systems simultaneously.

• Skilled in overcoming objections and challenges to successfully negotiate payments.

• Dependable and responsible, consistently arriving on time and using time efficiently.

• Exhibits and practices professional judgment.

• Understands sensitive personal information (SPI) and sensitive consumer data (e.g., Protected Health Information (PHI)), maintaining confidentiality.

• Competent in using provided tools to perform basic mathematical calculations, including addition, subtraction, multiplication, division, and percentages.

• Self-motivated and dedicated to achieving career success.

• Willing and able to obtain Professional Collections Specialist (PCS) certification within one year of hire date (company-sponsored).

• High School Diploma or equivalent (e.g., GED) is mandatory.

• Capability to successfully complete the company collector training program.

• Must pass initial, ongoing, and annual identity, criminal, and background checks.

🏝️ Benefits

• Paid medical insurance with tailored plan selection support.

• Company-sponsored Short-Term Disability and basic Life Insurance.

• Optional Dental, Vision, Long-Term Disability, and additional Life Insurance.

• Generous Paid Time Off (3 weeks accrued annually, which increases with tenure), plus holidays and make-up time.

• 401(k) plan with the option to contribute an annual discretionary bonus if awarded.

• Equipment provided by the company.

• Access to the Perks employee discount program (covering retail, travel, food, and entertainment).