Collection Executive – UAE Nationals Only

This is a fully remote position, open to applicants in United Arab Emirates (UAE).

📋 Description

• Reach out to customers through phone, email, and various communication methods to recover outstanding payments.

• Negotiate payment arrangements and ensure that commitments are fulfilled.

• Keep comprehensive and precise records of all collection efforts and customer interactions.

• Assess account statuses and address any billing discrepancies.

• Collaborate with internal teams (such as Sales and Customer Service) to resolve customer-related issues concerning billing or service.

• Suggest accounts for escalation, potential legal action, or write-off when necessary.

• Achieve personal and team collection goals and key performance indicators (KPIs).

• Adhere to all company policies, industry regulations, and legal standards during collection processes.

• Provide consistent updates and reports to the Collection Supervisor/Manager.

⛳️ Requirements

• High school diploma or equivalent; a bachelor's degree is advantageous.

• Demonstrated experience in collections, customer service, or a related discipline.

• Excellent negotiation, communication, and interpersonal skills.

• Capability to maintain professionalism and composure under pressure.

• Knowledge of debt collection laws and regulations.

• Proficient in CRM systems and Microsoft Office Suite (Excel, Word, Outlook).

• Strong attention to detail and effective organizational abilities.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for career advancement and professional development.

• Comprehensive health benefits package.

• Flexible working hours and remote work options.

• Supportive and collaborative work environment.